Hewlett Packard has a department called American Forces Overseas that will give FREE tech support to any military deployed overseas - EVEN IF YOUR LAPTOP IS NO LONGER UNDER WARRANTY!!!!!
Call HP - 800-474-6836 - ask for the American Forces Overseas department and they will work with your command to get the laptop shipped home for free and make repairs. If it is simply tech support you need - they give it free over the phone. If you're HOME you must pay for it but it is less than regular tech support.